Lab Maintenace Frustration

I have not been able to access the labs for 3 months and as of today, I am being told it will take even longer. Does anyone have an idea why it is taking so long for this maintenance to be completed? It is quite frustrating because I am deep in my CCIE studies and had selected INE and another vendor for my main study platforms and now I cannot even use the many token I have purchased. This is HIGHLY unprofessional of them. I cannot even use what I paid for and do not know when or if I will be able to because I may be at the end of my studies by the time they have their stuff together. I wouldn’t care as much if I didn’t have A LOT of tokens because I could mock the labs elsewhere. SMH.