How to contact support regarding exam?

Hi, I have recently had my emapt exam and got negative result. In the feedback section they tell things i have already done in the app. I have tested it on multiple emulators and against both pairs of apps. Is there any hotline or support for this kind of inquries. I have contacted INE via support form but it is general support and they might answer late and my exam attempt is about to expire, i also try to call them but no one is answering phone. Only pre recorded message from INE

hello. I have the same problem, how did you resolve it?? Is there any way to contact support?

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I have the same problem, did you resolve this issue?