Last month when i was trying to do some labs, it was showing “under maintenance”. Today I was trying to do the Malware analysis, same story.
Under maintenance
We're sorry, but this lab is currently under maintenance. Please try another lab or try again in a few minutes.
When is this going to be solved? I see many users are facing this issue with the labs.
If there is a scheduled maintenance, INE at-least should have informed to their subscribers , so that they can plan the activities instead of wasting the time.
This is really unprofessional.
It is still down. INE should rephrase the message try again in a few minutes. to try again after few days or weeks??
Did anyone receive any email regarding this downtime from INE?
Update: The support team has replied that the backend team is working on this issue + some lab UI activities are going on. Also they dont have any ETA
Same on PTP course. And yesterday there were differents labs also, for example i had the usual Information Gathering lab, and a “Information Gathering - Beta” lab, completely different.
Today there is only the beta version, which is a live kali instance, and you can’t connect anymore via openvpn to the labs with your own kali vm.
Same happens for all the labs in the PTP course.
I really hope they will put back online the classic lab version. Or at least send an explanation email.
Very disappointed. @jaa Any updates from support?
last month also, the labs were down for some time (or days). This time again.
I can understand the maintenance part. But i really expected them to sent an intimation mail about the maintenance activity, so that i could have planned my tasks accordingly.
Imagine, going through the videos and when trying to do the labs, they are down. for days. Very frustrating.
Btw, some of the labs are up. Though, there are no updates from the support. This is what they said in the mail. I will notify you via this case once they have resolved this issue. At this time, I do not have an ETA.
Regarding the new labs, i think they are trying to implement the browser based labs. All the labs from PentesterAcademy are browser based. They might be integrating it with the INE platform.
I brought it up too Neal on this yesterday. I just checked at 4am Mountiain time and still down.
Maintenance should be notified and never done for 24 hours.
This is so unprofessional. For that subscription cost this is unacceptable. They do not even notify us or anything , we make plans about all these labs , they do not seem to care at all
Came back this morning after trying yesterday several times, the eWPT exam preperation course is offline due maintenance. I can understand that maintenance is needed sometimes. But a few things I would like to suggest to INE about this:
Please announce the maintenance
Work with timelines, so the trainees can continue with learning/practicing
Maintenance each lab on its’ own so a trainee can work on another lab
It is very frustrating this is not working well as @mbekgi4-acde84e011b8 mentioned, it does not feel professionally. I did get the same feeling when they changed everything from VPN labs to web based labs without asking the community: " How they feel about that suggestion".
But I’m ‘crying in the wilderness’, cause INE does not react or read the posts in this forum I guess. There are still posts unanswered.
The labs of Threat Hunting professional have also been under maintenance for several days now. So far no response to the email I had sent to support. This is very frustrating as I had taken some time off work for this. The only suggestion I have is that INE should focuss on what they already have instead of picking up pentester academy and constantly adding bootcamps.
I’ve tried to call them (INE Support) this afternoon twice as well, but they do not answer the calls at all. Instead of this, you hear that they are busy answering other callers…
Okay, an update. I’ve spoken someone on the phone. They saying they are working on it and that they don’t know how long it will take. I’ve made a suggestion, that they should read this post as well and inform the trainees. So hopefully they fixed it asap.
I’m doing WAPTXv2 and still lab is down. This is second time I’m experiencing lab downtime without any notification in a month. While the first down time I have send an email to the support for some information, but got a “we are working on it and do not know the ETA” sad
I hope that downtime will not increase in the future.
